Terms and Policies
Last updated: June 5, 2026
1. Booking and Reservation Deposit (Sinal)
All reservations require pre-confirmation of availability by our support team via WhatsApp. After alignment on schedule, vehicle class, and pickup details:
- A reservation deposit (sinal) must be paid to secure the transfer.
- The remaining balance must be paid directly to the driver inside the vehicle during pickup or dropoff.
- Payments for the deposit can be made via Pix key or secure checkout link provided by the operator during support.
2. Cancellation and Refund Policy
As our trips involve scheduling drivers and blocking vehicle agendas, the following cancellation guidelines apply:
- Full Refund: Cancellations requested up to 48 hours prior to the scheduled pickup time are eligible for a 100% refund of the deposit.
- Late Cancellation: For cancellations within 48 hours of the pickup time, the deposit is non-refundable but can be converted into a travel credit for a future date (subject to availability) at the operator's discretion.
- Flight Delays: We monitor flight statuses. In case of delays, please notify us immediately. We will accommodate the delay within reasonable waiting margins. In cases of cancellations or rescheduling, we will work to rebook you without penalty whenever possible.
3. Privacy and Data Security
We collect only the essential information needed to fulfill your transfer booking (such as name, phone number, flight number, passenger count, and accommodation). We strictly comply with data minimization and protection regulations (LGPD):
- Your phone number is used exclusively for booking coordination and support updates.
- We do not sell, rent, or share your personal data with third-party advertising companies.
- Driver assignments only share essential logistics data (name, pickup point, date, and time) with your assigned driver.